Service & Support
Hitron Technologies Americas provides solutions direct to service providers and ISPs. We are committed to providing customers a high level of support for all their technical, sales, logistics and general questions. Support is provided directly to our MSO customers through a dedicated team of local, national, and international personnel.
Our goals with support are manifold:
Help customers understand our products, services, and solutions.
Provide quick, complete and efficient resolution to issues.
Support our customers’ ability to deliver new services through feature enhancement.
Be flexible and nimble to meet and exceed customers’ expectations.
We use an online tool for support to assist with entering, tracking and resolving questions, issues, or enhancement requests. The support solution is process oriented to help reduce customers total cost of ownership for all Hitron products. We can adapt the solution to work within your support framework for engineering, customer care, product, operations, etc. Customers are provided logins to our online support system for ease of tracking and providing updates on solutions. Please contact your Hitron representative for assistance with setup and training.
- Adaptive Spirit 2020 Hitron is proud to be a gold sponsor of the 2020 edition of Adaptive Spirit to help support the US Paralympics team. April 2-5, 2020 Vail, CO Site
- 2020 NCTC’s Winter Educational Conference Come visit Hitron at booth #316 at the 2020 NCTC’s Winter Educational Conference is Las Vegas, Nevada. February 16 - 18, 2020, in Las Vegas Booth: 316 Las Vegas, NV Site
- Cable-Tec Expo® 2019 In New Orleans! CABLE-TEC EXPO® 2019 Booth: #2551 (Floor Plan) Location: Ernest N. Morial Convention Center 900 Convention Center Blvd New Orleans, LA 70130 Date: Monday, September 30-Thursday, October 3 Please visit the website for all the information.