Service & Support
Hitron Technologies Americas provides solutions direct to service providers and ISPs. We are committed to providing customers a high level of support for all their technical, sales, logistics and general questions. Support is provided directly to our MSO customers through a dedicated team of local, national, and international personnel.
Our goals with support are manifold:
Help customers understand our products, services, and solutions.
Provide quick, complete and efficient resolution to issues.
Support our customers’ ability to deliver new services through feature enhancement.
Be flexible and nimble to meet and exceed customers’ expectations.
We use an online tool for support to assist with entering, tracking and resolving questions, issues, or enhancement requests. The support solution is process oriented to help reduce customers total cost of ownership for all Hitron products. We can adapt the solution to work within your support framework for engineering, customer care, product, operations, etc. Customers are provided logins to our online support system for ease of tracking and providing updates on solutions. Please contact your Hitron representative for assistance with setup and training.
- 2019 CableLabs Summer Conference 2019 CableLabs Summer Conference Date: August 4-6 Please visit the website for all the information.
- 2019 The Independent Show The Independent Show Date: July 29-31, 2019. Booth: 316 Please visit the website www.theindependentshow.org for all the information regarding the show. You can view our booth location by clicking here.
- 2019 The Alaska Chapter 20th Annual Vendor Show The Alaska Chapter 20Th Annual Vendor Show and Training Day Date: May 8Th, 2019 Location: Vendor Show Alaska Airlines Center 3550 Providence Dr. Anchorage, AK 99508