Service & Support
Hitron Technologies Americas provides solutions direct to service providers and ISPs. We are committed to providing customers a high level of support for all their technical, sales, logistics and general questions. Support is provided directly to our MSO customers through a dedicated team of local, national, and international personnel.
Our goals with support are manifold:
Help customers understand our products, services, and solutions.
Provide quick, complete and efficient resolution to issues.
Support our customers’ ability to deliver new services through feature enhancement.
Be flexible and nimble to meet and exceed customers’ expectations.
We use an online tool for support to assist with entering, tracking and resolving questions, issues, or enhancement requests. The support solution is process oriented to help reduce customers total cost of ownership for all Hitron products. We can adapt the solution to work within your support framework for engineering, customer care, product, operations, etc. Customers are provided logins to our online support system for ease of tracking and providing updates on solutions. Please contact your Hitron representative for assistance with setup and training.
- Light Reading’s Cable Next-Gen Technologies & Strategies Join Hitron CTO, Greg Fisher, as he participates in the GOING GIG WITH DOCSIS 3.1 panel, Tuesday the 21st at 9:45 AM. March 21-22 Denver, CO Website
- RDK Americas Summit 2017 February 28 Denver, CO Website Informative presentations, open and in-depth panel discussions, and broad ranging dialogue with thought leaders from the operator and vendor communities
- NCTC Winter Educational Conference 2017 February 20-21 New Orleans, LA Website In an ever-changing industry challenged by consolidation, OTT-empowered MVPDs and new, limiting regulations, independent operators must quickly adapt to remain relevant. It’s time for technology and marketing...