Service & Support
Hitron Technologies Americas provides solutions direct to service providers and ISPs. We are committed to providing customers a high level of support for all their technical, sales, logistics and general questions. Support is provided directly to our MSO customers through a dedicated team of local, national, and international personnel.
Our goals with support are manifold:
Help customers understand our products, services, and solutions.
Provide quick, complete and efficient resolution to issues.
Support our customers’ ability to deliver new services through feature enhancement.
Be flexible and nimble to meet and exceed customers’ expectations.
We use an online tool for support to assist with entering, tracking and resolving questions, issues, or enhancement requests. The support solution is process oriented to help reduce customers total cost of ownership for all Hitron products. We can adapt the solution to work within your support framework for engineering, customer care, product, operations, etc. Customers are provided logins to our online support system for ease of tracking and providing updates on solutions. Please contact your Hitron representative for assistance with setup and training.
- Join Hitron At Cable-Tec Expo® 2018 In Atlanta! Location: Georgia World Congress Center Address: 285 Andrew Young International Blvd NW Atlanta, GA 30313 Booth: Hall B1 No. 349 Date: October 23-25, 2018 More Information
- CableLabs Summer Conference 2018 Link for the show. From Self-Installs to Cloud Optimizations Hitron, fastest-growing DOCSIS CPE vendor in North America, is supplementing their best-in-class modems and Wi-Fi gateways with a growing software and app portfolio to...
- The Independent Show 2018 Link to the show. Find Hitron at booth 458. From Self-Installs to Cloud Optimizations Hitron, fastest-growing DOCSIS CPE vendor in North America, is supplementing their best-in-class modems and Wi-Fi gateways with a growing...